PRIMARY PURPOSE: Serve as receptionist/greeter/first point of contact, oversee the South Coast Head Start Reception area, and perform other related functions pertaining to the Child & Family Resource Center and South Coast Head Start Program. ESSENTIAL JOB FUNCTIONS (Reason position exists is to perform these functions.) 1. Greet visitors in a professional and personable manner; direct them to appropriate staff. 2. Provide information and direct clients and community members to appropriate Head Start and ORCCA Programs. 3. Answer questions about organization and provide callers with address, directions, and other information. 4. Maintain friendly and helpful attitude at all times. 5. Monitor visitor access and issue passes when required. 6. Effectively operate multi-line telephone and message systems. 7. Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate staff or department. 8. When necessary, take complete messages including full name and phone number. 9. Open and close facility including check/forward any messages and/or faxes left on phone system, turn on/off various office machines, and unlock/lock front doors. 10. Perform various clerical duties including, but not limited to word processing, filing, copying, collating, comb- binding, laminating, data entry, scanning, etc. 11. Operate Microsoft Office programs, data-bases, and email system. 12. Complete work orders submitted by staff within designated timelines. 13. Assist with maintaining adequate office supplies at the front desk/work station. 14. Receives, sorts, and routes mail and incoming deliveries to appropriate staff/sites. 15. Perform additional duties as assigned.
